Delete Account
Last updated: 15 July 2026
Verify your email to delete your account
Enter the email address associated with your OrderCap account. We'll send you a verification link. Clicking the link will start the deletion process.
What happens when you delete
Business owners
- Access is disabled immediately — your account is closed and no one can sign in.
- Your data — including your name, email, business details, orders, and recorded payment status — is kept for up to 30 days so an accidental deletion can be reversed, and is then permanently deleted.
- Receipt uploads — customer-submitted receipt images (which may contain customer names or bank details) are deleted from our storage systems at the day-30 purge.
- Backup copies are overwritten on our normal backup rotation.
- Before deleting, we recommend exporting your data from the app so you can keep financial records for statutory purposes.
Staff members
- Your login and personal information (name, email) are removed immediately.
- Orders and business records you worked on remain with the business, with your name removed from those records.
What is retained
The following data is never deleted as part of account deletion:
- Platform seed data (business categories, types, templates)
- Anonymised audit records that do not identify you
- Other businesses' data (one deletion does not affect other accounts)
Recovery
If you are a business owner and you accidentally requested deletion, contact us within 30 days at [email protected]. We can restore your account if the 30-day period has not passed.
Staff deletions are immediate and cannot be reversed. You will need to ask your business owner to create a new staff account.
Need help?
Contact us at [email protected] or visit our contact page.
See our Privacy Policy for more information about data retention.